Privacy policy
Last Updated: March 26, 2026
Pink Stones ("we", "our", "us") operates the website www.pinkstones.in, including all related services, content, features, tools, products, and offerings (collectively, the "Services"). Our store is powered by Shopify, enabling us to provide a secure and seamless shopping experience.
This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit, interact with, or make a purchase from our website.
By using any part of the Services, you agree to the practices described in this Privacy Policy.
1. Personal Information We Collect
We may collect the following categories of personal information:
a. Contact Information Full name, billing and shipping address, email address, and mobile number.
b. Payment Information Transaction details and payment confirmation. All payments are processed securely by third-party payment gateways. Pink Stones does not store your card or bank details.
c. Account Information Login credentials, preferences, and saved settings.
d. Order and Transaction Information Products viewed, added to cart, or purchased, along with order history and order status.
e. Communication Information Emails, WhatsApp messages, or support requests sent to us.
f. Device and Usage Information IP address, browser type, device identifiers, pages visited, and interactions on the website.
2. Sources of Information
We collect information directly from you when you place an order, create an account, or contact us. We also collect information automatically through cookies and similar technologies when you browse our website. Additionally, we receive information from service providers such as Shopify, payment processors, and logistics partners.
3. How We Use Your Information
We use your personal information to process payments, confirm and ship orders, and send order updates. We use it to respond to customer support queries, handle replacements, warranty claims, and service requests. We use personal information for marketing and promotional communications via email, SMS, and WhatsApp. Marketing communications are enabled by default, and you may opt out at any time. We also use information to improve website functionality, user experience, and overall service quality. Personal information may be used to prevent fraud, ensure security, and comply with legal obligations.
4. WhatsApp Communication Consent
By providing your mobile number and using our Services, you consent to receive communications from Pink Stones via WhatsApp. These communications may include order confirmations, delivery updates, customer support messages, and promotional offers.
You may opt out of WhatsApp communications at any time by replying "STOP" or by contacting our support team.
5. Sharing of Personal Information
We may share your personal information with Shopify for store hosting and operations, with payment gateways for secure transaction processing, and with shipping and logistics partners for order delivery.
Information may also be shared with customer support or service providers when required, and with legal or regulatory authorities if mandated by law.
Pink Stones does not sell your personal information.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, remember preferences, and improve our Services. You can manage or disable cookies through your browser settings, though some features may not function properly if cookies are disabled.
7. Third-Party Websites
Our Services may contain links to third-party websites. Pink Stones is not responsible for the privacy practices or content of such websites. We recommend reviewing their privacy policies before sharing any personal information.
8. Children's Privacy
Pink Stones does not knowingly collect personal information from individuals under 18 years of age. If you believe that a minor has shared personal information with us, please contact us so it can be removed.
9. Data Security and Retention
We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure.
We retain personal information only for as long as necessary to fulfil orders, provide services, and meet legal or regulatory requirements.
10. Your Rights
Subject to applicable laws, you may have the right to access your personal information, request correction or deletion, or withdraw consent for marketing communications.
You may exercise these rights by contacting us using the details below.
11. International Data Transfers
Your personal information may be stored or processed outside India through Shopify's global infrastructure, using appropriate safeguards.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated "Last Updated" date.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us at:
Email: support@zop.in
Address: 1/9279, First Floor, Gali No. 1, Pratap Pura, West Rohtash Nagar, Shahdara, Delhi – 110032, India
© Pink Stones. All Rights Reserved.